1. Do you offer promotions and discounts?

If you rent more than one inflatable a day we offer great multiple unit discounts: Rent 2 Units - get 5% Off, Rent 3 Units - get 10% Off, Rent 4 or more - get 15% off. 

2. What is the difference between Public and Private event?

A Public Event is when the general public has access to the inflatable device and/or any fees are being charged. Bouncy castles used for public events have to be registered with the permit byTechnical Safety BC, a governing body for Inflatable amusement devices and can only be operated by an employee of a company that holds a valid Technical Safety BC Contractors license and bouncy castle permit.

A Private Event is a party where access to the inflatable is restricted to invited guests only,  and/or no fees are being charged. 

3. Is your company licensed and insured?  

Yes, we are fully licensed and insured. Let's Bounce Inflatables Ltd. carries  $5,000,000 liability insurance and we are in good standing with Technical Safety BC (formally known as BC Safety Authority)

4. How safe is it to rent a Bouncy Castle?

Our inflatables are constructed with safety in mind and are made with high-quality fire retardant 0.55 mm PLATO PVC. All of our units have the ramp-step for easy entry/exit and mesh netting which allows for easy viewing. It is important that all users follow the rules listed below and in our Rental Agreement

5. Can the Bouncy castle get Wet?

If the Dry use Bouncy Castle is wet upon pick up where it is not due to rain, a $200 drying fee will be charged.

6. What are your rules/regulations?

  • Adult supervision is required all the time while the inflatable is in use. Never leave children unattended.
  • The inflatable must be fully inflated before any children are allowed inside and the unit must remain fully inflated until everyone is out.
  • All riders should be of compatible age and weight.
  • An adult must operate the equipment at ALL times.
  • Keep children away from the blower.
  • The unit will be anchored to the ground at all times with stakes or sandbags and should never be removed.
  • Exit the unit immediately if the bounce unit begins to lose air.
  • Remove shoes, eyeglasses, jewelry or any sharp objects before entering the bouncer.
  • No pets are to be allowed in the Inflatable at any time.
  • No food, beverages, gum or candy in the bounce house at any time.
  • Do not wrestle, run, push or climb the walls.
  • Do not allow bouncers to run or jump through the entrance of the bounce house. It is recommended that all riders enter and exit the bounce house in a seated position.
  • No oil based face paints to be allowed in the bouncer. They smudge easily and will leave a lot of stains on the vinyl and netting, they can also make surfaces slippery. Water-based paints are allowed and perfectly safe.
  • No Confetti and no Silly String (or any like substance) may be used in or around the bounce unit. The silly string will melt and permanently stick to the bounce unit, resulting in costly repairs or replacement of the unit.
  • No fireworks near the inflatable.

7. How many children can bounce at a time?

Please refer to specific bouncer specifications on our Rentals Page for general guidelines and capacity. However keep in mind that only compatible sized children must play in the unit at the same time, regardless of age. Different sized children must not be mixed. Remember, you want to keep them safe. If needed, split kids into groups. Give each group ten minutes in the bounce house.

8. What happens on Bad Weather Days?

Because the safety of your children is our top priority Let’s bounce Inflatables Ltd. reserves the right to make the final decision to cancel a rental due to bad weather. Deliveries could be delayed or canceled due to bad weather conditions. If forecast predicts wind speeds of 30km/hr or higher, 60% or higher chance of rain, and/or temperatures below 10 degrees Celsius, we will contact you the day prior to, or the morning of your rental to discuss relocation or rescheduling options. We can under no circumstances set up an Inflatable unit in high winds or if it is actively raining due to the increased chance of injury, electrocution, or damage to the Bounce equipment. 

WARNING: Bounce units must never be used when wet inside and/or when winds are 30 km/hr or stronger. Inflatables become very slippery and dangerous when wet. If these situations occur, all riders must be evacuated and the unit must be deflated until the winds die down and/or the rain stops. Once the storm passes, re-inflate the unit and dry off the inside before using the unit again.

9. What if I need to cancel the rental for any reason?

We understand that life is full of surprises so we try to offer you as much flexibility as possible. There are NO cancellation fees, so if the weather doesn’t cooperate on the day of your booking or your child gets sick you can cancel or reschedule at no charge, however, we do appreciate as much notice as possible.

10. Where can I set up a Bounce Unit?

Our inflatables can be set up at any privately owned or rented location that provides adequate space.

Ideally, bounce houses should be set up on grass and secured with pegs, so be sure that the setup area is free of underground utilities.  Bounce units can also be set up on asphalt, or cement driveways. In that case, the bounce unit will be secured with sandbags. Setup area should be leveled, with little or no slope.

Surface must be clean of debris (sticks, stones, mud, etc.), tree roots, or pet waste. Please make sure you have no underground sprinkler lines and ensure that the timer is not set to go off during the time your rental.

Under no circumstances will an inflatable be set up on dirt, gravel, or other loose, sharp, or otherwise potentially damaging the surface.

A bounce house can be set up indoors given space and power criteria are met, and also making sure that there is enough vertical space once the unit is fully inflated.

11. How big of an area do I need to set up a Bounce House?

Take the size of a bounce unit you are renting and add another 2 - 3 feet around its perimeter to provide safe access, prevent equipment damage, and allow for blowers to be hooked up. Make sure to measure in advance as our staff will not set up a Bounce in an area that is unsafe for the equipment or the participants. This does not only apply to the ground but also means that there cannot be any overhead obstacles such as branches or power lines above the area that the bounce will be placed.

12. Do you charge for delivery and setup of your Inflatables?

For private parties in the Lower Mainland area, we deliver at no extra charge between 8:00 am -12:00 Noon and pick up between 6:00 pm - 9:00 pm depending on our delivery/pick up schedule. If you require a specific delivery and pick up times there will be an additional charge of $50, as it might be out of our delivery route or a separate trip. Please contact us to find out our delivery rates outside of the Lower Mainland area.

13. What method of payments do you accept?

We accept VISA, MasterCard, Debit, and cash, 

14. Do we have to pay Deposit or Reservation Fees?

No, we do not ask for deposits and don’t charge Reservation fees; full payment is due upon delivery.

15. Do I need to clean the Bounce House when the party is over?

As long as it is general cleaning, we will do it. If excessive cleaning is needed, a cleaning charge of $50 will be required.

16. I am planning to have my child's party at a park, can I have one of your bouncers there?

We can set up our units in local parks, however, The City may require that you purchase a permit and/or reserve a site. Please check with The City before booking. Also keep in mind that you will need to make sure the site is equipped with power outlets, if not you will also need to rent a generator.

17. Are there any special power requirements?

Our Bounce Units require one or more standard 110 V household outlets on separate circuits. We will supply up to 50 feet of extension cord if necessary.  We ask that you do not plug anything else in the same outlet as the one used for bounce house, this could cause a power failure or circuit to trip.

We have Generators available for rent in case if there are no power outlets or the power source is more than 50 feet away.

18. What kind of access do you need when you deliver the Bounce Unit?

The Inflatables are wheeled in using a dolly, so we will need about 3.5’ wide path to get the castle into your garden or venue. There may be an additional charge for challenging deliveries (e.g. very steep hill, stairs).

19. How long do I get to keep the Bounce House for?

We mostly offer one-day rentals. Our Inflatables usually get delivered in the morning between 8 am and Noon, and then collected in the evening between 6 and 9 pm. Specific delivery and pick-up times can be arranged for an extra fee. Depending on the time of the year delivery and pick up times may vary.

20. How long does it take to set up a Bounce House?

Most bounce houses take about 20-30 minutes to set up.

21. Will the Inflatables harm my lawn?

We cannot guarantee that the inflatables will not affect your lawn. In most cases, it will only temporarily flatten the grass, which should recover in a few days.

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